Broadband providers can stop telling customers what they're paying for
What happened
The US communications regulator proposes to remove several rules that require internet providers to be transparent about their services. This means providers would no longer have to read labels over the phone, show them in customer portals, or keep them in a machine-readable format.
Why it matters
The US communications regulator introduced these transparency rules in 2022 to help consumers compare internet plans. Now, the regulator wants to remove them, saying they are too burdensome for providers. This change would make it harder for customers to understand what they are buying and compare prices across different internet companies.
The signal
Watch for public comments from consumer advocacy groups and smaller internet providers, who may argue these rules are essential for fair competition.