Call centers must move back to the US or face new rules for staying abroad

The US Federal Communications Commission wants to force companies to move their customer service call centers back to the United States. If companies keep their call centers overseas, they will have to follow new rules about how they operate and how they protect customer data.

For decades, companies moved customer service jobs overseas to cut costs, often leading to complaints about service quality and data security. This proposal aims to reverse that trend by making it more expensive or complicated to operate foreign call centers. It means companies will have to weigh the cost savings of overseas operations against new regulatory burdens and potential financial penalties.