Airlines will not have to display a consumer hotline number at airports

The Department of Transportation has canceled a rule that would have required airlines to display a consumer complaint hotline number. Congress eliminated the legal requirement for the hotline, so the department ended the rulemaking process.

The Department of Transportation had been working on this rule since 2018, when Congress first mandated the hotline. Now, airlines will not have to prominently display a way for passengers to complain directly to the government. This means passengers will continue to rely on individual airline customer service or search for government contact information themselves.